Looking at government technology, one thing we have learned over the past year is the need for jurisdictions to remove paper, enabling a digital permitting experience for their citizens and commercial partners.
Around 3-5% of submitted plans and documents have issues, which can take on average 42 minutes to resolve. With an average of 6,000 plans and documents submitted, savings of over $60,000 can be achieved. While public sector budgets continue to be stretched that is significant savings.
How do we know this? At DigEplan we take in over 55,000 plans and documents each month. These plans are typically submitted via portals – or uploaded directly – and are registered in the back office ready for workflow. We’ve heard from our customers that one of the challenges is ensuring that the first time a plan is submitted, it is ready for review without issues.
What do we mean by issues?
An issue can be something as simple as a corrupted file, password protected, or missing a submission standard, such as bookmarks or sheet names. Additional criteria can be included as part of the submission standards validation, like Digital Signatures, which may be mandatory for a particular application or jurisdiction.
DigEplan’s file submission analyzer is embedded in your Accela portal and provides real time feedback to your applicants. They are able to fix issues before submitting their documents, completely eliminating the cost and time spent in administering bad data. DigEplan helps to improve your permitting experience to your customers, by ensuring a smoother process and quicker permit issuance.